There are some policies which we follow:
· Shipping costs will not be refunded if there are other items listed on the original invoice that are not being returned.
Change of Mind
If you change your mind about the product / service you have purchased from us, we will refund the purchase price or exchange those product / service in the country in which they were purchased subject to the following conditions:
· Product must be returned within 14 days of purchase, together with proof of purchase.
· Item(s) must be unused with all original tags/labels attached.
Service proviced related to Digital marketing, refund would be done on pro-rata basis.
If you request a refund, the purchase price (excluding delivery charges for physical products) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions mntioend above.
If an item is faulty, wrongly described, or different from the sample shown, then we will meet our legal obligation which may include refunding the purchase price and delivery charges or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.
Because of the nature of certain product or services sold or provided by OnlineInfatuation, the following items are non-returnable:
· Delivery, installation, diagnostic and repair work, and other labor.
· Gift cards and pre-paid cards.
· Items that are damaged or abused, missing any accessories, missing the UPC, or serial/identification numbers or are not in the original packaging.
· Subscription services have their own, an individual cancellation policy wherein the refund is done on pro-rata basis.
· Software and similar items are not returnable once their packaging or outer wrapping has been opened. Defective items may be exchanged within 14 days of purchase.
· If you receive a defective product, please contact the warranty provider for assistance. You will be required to send the product with its original packaging. The product and packaging must have matching part numbers, IMEI numbers, and serial numbers as indicated on your original order from OnlineInfatuation. The product will be inspected and tested and if deemed defective, the product may be repaired or replaced in the warranty provider’s sole discretion. If the product is not deemed defective, the product will be returned back to you at your sole expense.
Product with cracked screens, tampered software, broken bezels, broken charging ports, as well as product / service that have been opened, charged with improper accessories or voltage, or sustained water damage are not considered defective. Please note that each product contains test indicators within the device that substantiate whether or not the device sustained water damage. the product should not have any wear and tear due to negligence.
REFUND POLICY FOR SERVICES
If you are not satisfied with the service provided by us, your money will be refunded within 7 to 10 working days after requesting for the refund of the money. The refunded amount will be excluding the costs borne by the company to provide the service.
The Money will be refunded in the following conditions:
· If the customer is not satisfied with our services.